Privacy Policy
This policy explains how Metro Security & Detective Agency collects, uses, stores, and protects your personal information.
Introduction
Metro Security & Detective Agency ("Metro," "we," "us," or "our") is a licensed security and investigative services firm operating in Ohio, Indiana, Illinois, Kentucky, and Georgia. We provide security guard patrol, residential security, investigative services, executive protection, and active shooter training to commercial, corporate, and religious organizations.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, or engage our services. By using our website or services, you agree to the practices described in this policy.
We are committed to protecting your privacy and handling your personal information responsibly and transparently. If you have questions, please contact us using the information in Section 12.
Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you visit our website.
Information you provide:
- Website inquiries: When you fill out a contact or quote request form, we collect your name, email address, phone number, company name, and any details you include about your security needs.
- Service-related data: When you engage our services, we may collect property descriptions, access information, site maps, incident documentation, surveillance records, patrol logs, and investigation reports. This information is collected only to the extent necessary to perform the contracted service.
- Employment and applicant data: If you apply for a position with Metro, we collect your resume, work history, references, and any other information you provide as part of your application.
Information collected automatically:
- Website usage data: When you visit our website, we may automatically collect your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used for website analytics and security.
Information we do NOT collect through this website: We do not collect Social Security numbers, driver's license numbers, financial account information, precise geolocation data, or biometric information through this website. Such information may be collected separately and only when necessary for specific service engagements or employment vetting.
How We Use Your Information
We use your personal information only for the purposes for which it was collected. Specifically, we may use your information to:
- Respond to your inquiries and provide security assessments, quotes, and proposals
- Deliver contracted security guard, patrol, investigation, executive protection, and training services
- Communicate with you about your account, service engagement, or request
- Prepare and deliver incident reports, patrol logs, investigation findings, and other service documentation
- Maintain the security and integrity of our website and business operations
- Comply with applicable laws, regulations, court orders, and legal obligations
- Establish, exercise, or defend legal claims
- Send administrative information, such as updates to this policy
Important: Information gathered during investigation and surveillance engagements is held in strict confidence. Investigation files, surveillance records, reports, and findings are the property of the client who retained the service and are shared only with that client or their authorized legal representative, unless disclosure is required by law.
Legal Basis for Processing
We process personal information under the following lawful bases:
- Contract performance: Processing necessary to respond to your inquiries, provide quotes, and deliver the services you have requested.
- Legitimate interests: Processing necessary for our legitimate business interests, including security operations, fraud prevention, crime detection, incident response, and the establishment or defense of legal claims. This basis is particularly relevant for surveillance, patrol records, incident documentation, and investigation files.
- Legal obligation: Processing necessary to comply with applicable laws, court orders, subpoenas, and regulatory requirements.
- Consent: Where required by law, we will obtain your consent before processing your personal information for specific purposes, such as marketing communications.
Where we process special categories of data or criminal conviction data (for example, during employment vetting or investigation services), we do so only where permitted or required by applicable law and with appropriate safeguards in place.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- With your consent: We may share your information when you have given us explicit permission to do so.
- With service providers: We may share information with employees, licensed security officers, investigators, and service providers who need access to perform services on our behalf. All such personnel are bound by confidentiality obligations.
- With clients (for investigation services): Investigation findings, surveillance records, and reports are shared exclusively with the client who retained the service, or their authorized legal representative.
- For legal compliance: We may disclose information if required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, our clients' rights, or public safety.
- In connection with a business transfer: If Metro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Note: We do not share investigation findings with subjects of investigations, third parties, or the public without express written authorization from the retaining client, unless compelled by law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Website inquiries: Retained for up to 12 months from the date of inquiry
- Client service records: Retained for 7 years from the date of last service, consistent with applicable statute of limitations and record-keeping requirements
- Investigation and surveillance files: Retained for the duration specified in the client service agreement, with a minimum retention period of 3 years
- Employment applications: Retained for up to 12 months if the applicant is not hired
- Server logs and website analytics: Retained for up to 12 months
When information is no longer needed, we securely delete or anonymize it in accordance with our data destruction practices.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website
- Access controls limiting who can access personal information to authorized personnel on a need-to-know basis
- Secure storage practices for physical and electronic records
- Confidentiality agreements with all employees and service providers
Despite these measures, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information. Any transmission of personal data is at your own risk.
In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to know: You have the right to request information about the personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to correction: You have the right to request that we correct inaccurate or incomplete personal information.
- Right to deletion: You have the right to request that we delete your personal information, subject to certain exceptions (for example, we may retain information needed to complete a transaction, comply with a legal obligation, or for security purposes).
- Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 45 days as required by applicable law. We may need to verify your identity before processing your request.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.
Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and any third parties with whom it is shared.
Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale/Share: Metro Security & Detective Agency does not sell personal information and does not "share" personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. We do not run third-party advertising trackers on this site, and we do not transfer your information to data brokers or ad networks.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Authorized Agent: You may designate an authorized agent to make a request on your behalf, subject to verification requirements.
To exercise your California privacy rights, contact us using the information in Section 12 and reference "CCPA Request" in your subject line.
Cookies
Our website uses minimal cookies limited to those necessary for website functionality (such as session cookies that expire when you close your browser). We do not use third-party advertising cookies, cross-site tracking cookies, or behavioral targeting technologies.
If we change our cookie practices in the future, we will update this policy and, where required by law, obtain your consent before implementing those changes.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will revise the "Last Updated" date at the top of this page.
If we make material changes to how we handle your personal information, we will notify you by posting a prominent notice on our website or, where appropriate, by email. Your continued use of our website or services after any change constitutes your acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Metro Security & Detective Agency
Attn: Privacy Officer
4439 Reading Rd, Suite 201
Cincinnati, OH 45229
Phone: (513) 371-4543
Email: info@metrosecurityanddetective.com
Last Updated: